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Five stages to spinning out a probation mutual

Employee engagement was central to driving forward plans to transform ourselves from a service-based and passive organisation to a dynamic commercially focused one. We had to recognise that our future careers depended on us developing products, delivering great service, attracting and motivating the best staff and persuading potential customers that we are the best option for all their training needs in the sector. We wanted to turn ourselves into a mutual where employees have a stake…

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