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Paula Harriott’s story: Finding my voice

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This is the seventh in a series of guest posts written by ex-offenders who have turned their lives around and now work, in one way or another, in the criminal justice sector.

Today Paula Harriott tells how she survived prison to find her voice and has built a professional career giving a voice to others.

A professional profile

My Linkedin profile looks quite professional, even if I say so myself:

2015-current day Head of Involvement at Revolving Doors Agency , prior to that  2010-2015 Head of Programmes at User Voice and  2008-2010 Regional Manager at Changemakers.

You can  find out that I actively ensure that all the policy and practice at RDA is founded in the perspective of those that use services, that  I act as a consultant to the Big Lottery Fulfilling Lives programme on service user involvement, have written toolkits on the * how to “ of service user involvement  and above all, work enthusiastically in the field of criminal justice and across the spectrum of multiple and complex needs, advocating that listening to the views of those that use services, and acting on their insight, is the first step to changing the system for the better.

The trauma of incarceration

What that Linked in profile doesn’t explicitly tell you though is that 2004-2012  I was serving an eight year  sentence ; 4 years in prison and 4 on license in the community and that it wasn’t my first contact with the system either.

It doesn’t let you into the personal world of the semi-dysfunctionality that is my normal, the sadness, guilt and regret that is also part of my personal and professional story.

It doesn’t tell you about the deep pain of being an imprisoned mother of five children , it doesn’t tell you of the trauma of incarceration   and the lifelong sentence of trying to make  anew , faced with the debris and the struggle to make sense of  good and the bad consequences.

It doesn’t tell you of the disappointments, the discrimination, the stigma, the judgements and the plain cruelty I have had to battle to reach here either.

But then neither does it tell you of the fabulous people who have extended their hearts to help and to support.


The chaplaincy in prison (hence I am now a Trustee of the Community Chaplaincy Association).

Adam Nichols  the CEO at Changemakers (now working here) who employed me straight out of prison, who supported me through a series of anonymous hate mail sent to the Head Office and gossip and whispers and always reassured me of his ability to defend his decision to employ me in light of press interest.

Mark Johnson , the CEO at User Voice, who taught me to find my voice and integrate my story with an ever increasing level of self-honesty, as well as numerous others who have kindly shared what they know of themselves and their networks in order to help me.

Too many to name in person, but I salute you all ; and I shouldn’t forget the team I work with at RDA, led by Christina Marriott, who support  me always with their values and insight. Just like I could not have survived prison without the support of my fellow prisoners, I also acknowledge that as an ex prisoner, I cannot survive the world of professional work without authentic support from my colleagues too.

My journey

How did I get here, invited by Russell Webster to write about my journey? It’s been a mixture of dedication, persistence, passion, anger, pain, bitterness and a quest for joy and social justice, And there has been some good luck too

It all started in prison as a peer supporter ; supporting women to access distance learning and then moving to act as  a prisoner resettlement advice worker with NACRO. I will never forget the embarrassment  of being asked by prison staff in the resettlement building to refrain from using the staff toilets and to return to my cell block to use the prisoner loos.

I found myself a ROTL placement at the Scarman Trust, a small charity concerned with community development I was really proud of myself as an admin worker ; that pride shattered when the Sun followed me for a day and published an horrific story:

Drug lag let out to work in drug rife Handsworth

with the most awful mug shot. I will never forget that journey on the train sitting opposite commuters reading the story and looking  directly at me as I tried to avoid their gaze and the fear that I felt at being so publicly outed

Why service user involvement?

Well, it is because once you personally know what it feels like to be stripped of your identity, to be a number not a person, when speaking out risks punishment, when judgement permits cruelty to be normalized, creating a space for a voice is vital.

It’s vital on a personal level, because it acknowledges the personal value of that voice, and that is a strong message to the individual and to the organization as well as the pragmatic benefit of utilising customer insight to drive service improvement

At Scarman Trust and at Changemakers I learnt the power of community development through strengths based approaches and through appreciative enquiry and at User Voice I had the opportunity to be part of a groundbreaking approach to developing user voice in prison and in probation.

More recently I have utilised what I have learnt to work in a more strategic way, feeding grassroots knowledge into policy development spaces

In all of these endeavours I remember what drives me: a belief that prisons are mainly full of people  who have encountered numerous and complex challenges in life prior to becoming offenders, and who need support to recover  and that fixing this desperate state of affairs is everyone’s responsibility.

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8 Responses

  1. Hi Paula
    I just wanted to thank you for all your help and support with Waves of Hope, Liverpool’s Multiple Needs Program, you have inspired and educated in equal measure and we look forward to continuing to work alongside you to develop a strong user voice in the program.

  2. Paula, Absolutely inspirational story. The system needs honest and passionate voices like yours to really change. Thank you.

  3. Dear Russel,

    I am a keen supporter and I was wondering what plans you have for the future around justice?

    If you are available for a chat or even a coffee I would love to get involved.

    Many thanks.

  4. Hi Paula I found your story quite emotional to the extent of I’m actually crying writing this, as you know Paula
    Inspiration is your middle name without your guidance i personally wouldn’t of had the will power to carry, on it’s always a pleasure working with you at RDA
    Thank you

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