service design fashion
Russell Webster

Russell Webster

Criminal Justice & substance misuse expert and author of this blog.

Complex Needs – 10 principles of service design

Excellent set of 10 principles from Revolving Doors Agency for those designing services for people with complex needs. Informed by lived experience.

Best practice

Regular readers will know that I am fan of the work of the Revolving Doors Agency whose approach to tackling the needs of people with multiple and complex problems is to combine¬†hands-on knowledge of research and policy together with the perspective and insights of those who have “lived experience” of the failure of the system.

Revolving Doors has developed a growing understanding of the kind of approaches that can help people with complex needs to overcome their problems and turn their lives around and recently and has recently published 10 emerging principles that underpin effective service design informed both by desistance and recovery theory and by listening to the experiences of their Experts by Experience.

I reproduce those principles below:

1 thought on “Complex Needs – 10 principles of service design”

  1. Very interesting and corresponds strongly with the findings of the Adults Facing Chronic Exclusion evaluation that my colleague Jack Cattell and I completed nearly 10 years ago. There we identified the Consistent Trusted Adult who was able to take greater risks in advocating and/or working for their clients. No doubt we need to keep on at this!

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