Complex Needs – 10 principles of service design

Best practice

Regular readers will know that I am fan of the work of the Revolving Doors Agency whose approach to tackling the needs of people with multiple and complex problems is to combine hands-on knowledge of research and policy together with the perspective and insights of those who have “lived experience” of the failure of the system.

Revolving Doors has developed a growing understanding of the kind of approaches that can help people with complex needs to overcome their problems and turn their lives around and recently and has recently published 10 emerging principles that underpin effective service design informed both by desistance and recovery theory and by listening to the experiences of their Experts by Experience.

I reproduce those principles below:

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